How to place your order

  • How to place your order

  • E-mail
  • Telephone
  • Payments
  • Despatch Times
  • Postage and Packing

You are welcome to place your order in writing by E-mail or by telephone. We do not currently offer an on-line ordering system as clients do normally wish to discuss products/finishes before placing an order.

E-mail

Please send us an E-mail with your requirements to: info@charlesforgelighting.co.uk. Please supply your full name, contact telephone number, address and postcode.
Once we receive your E-mail, we will contact you if anything needs further clarification and we will take payment details over the phone. Once complete, we will send you an E-mail confirmation of your order.

Telephone

Please call 01243 555618 or 07776 157813. We can talk you through your order and take payment details. Once complete, we will send you an E-mail confirmation of your order.

Payments

Payments can be made by credit or debit card (if using a credit card, a 3% surcharge will be added), or by bank transfer, details of which will be given at the time.
PLEASE DO NOT PUT ANY CREDIT/DEBIT CARD DETAILS INTO AN E-MAIL.

Despatch Times

Orders can take up to 28 days to complete; we do however despatch orders as soon as we can and they are usually completed in just over 21 days.

If you are working to a specific deadline, please let us know at the time of ordering and we will do our best to accommodate your timescale.

We will E-mail or telephone before we despatch and follow up by telephone with consignment or delivery details.

For larger items such as chandeliers and lanterns, we may deliver in person depending on the location; this can be discussed at the time of ordering.

Postage and Packing

Please allow the following costs for postage and packing:
8-light chandeliers: £40.00
6-light chandeliers: £30.00
4-light chandeliers: £20.00
Double and single wall lights: £6.00 – please add £4.00 for each additional wall light
Lanterns: £40.00 (large), £25.00 (Standard)
Curtain poles: Price can be arranged at the time of ordering, depending on
pole size

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